1. Program description
SmarterTel Messages lets businesses that use SmarterTel send and receive text messages (SMS and MMS) from their business phone number. Messages you receive come from the business you're dealing with — appointment confirmations and reminders, order and service updates, replies to questions you've texted, billing notices, and similar account-related messages.
SmarterTel does not send marketing messages on its own behalf to consumers. Businesses using SmarterTel may send promotional messages only to people who have separately agreed to receive them.
2. How you opt in
You agree to receive messages when you do any of the following:
- Text a business's SmarterTel number first (starting a conversation is consent to receive replies).
- Provide your mobile number on a form, in person, or by phone and agree to receive texts.
- Check a consent box on a website or intake form that references these terms.
Consent to receive texts is never a condition of buying anything. Businesses keep a record of how and when you opted in.
3. Opting out
Reply STOP to any message to unsubscribe from that business's number. You'll get one confirmation text and nothing further unless you opt in again. STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT also work.
Opting out from one business does not affect messages from other businesses using SmarterTel. To resume, text START or UNSTOP to the same number.
4. Getting help
Reply HELP to any message for assistance, or contact SmarterTel directly at hello@smartertel.ai or (909) 573-2416. For questions about a specific appointment, order, or account, contact the business that messaged you.
5. Message frequency & cost
Message frequency varies based on your interaction with each business — typically a handful of messages around an appointment or request. Message and data rates may apply according to your mobile plan. SmarterTel does not charge you to receive texts.
6. Carriers & delivery
Messages are supported on major U.S. carriers including AT&T, Verizon, T-Mobile, and their affiliated networks. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device; SmarterTel and the sending business cannot guarantee delivery time or receipt.
7. Privacy
Your mobile number and message content are used only to deliver the conversation between you and the business. Mobile opt-in information and consent are never sold, shared, or transferred to third parties for their marketing purposes. Message content is stored on the business's own SmarterTel system so they can keep a record of your conversation. See our Privacy Policy for details.
8. For business customers
Businesses using SmarterTel Messages agree to obtain and document consent before texting anyone, honor opt-outs immediately, send only the types of messages their program is registered for, and follow the CTIA Messaging Principles, carrier requirements, and applicable law including the TCPA. Prohibited content (including SHAFT categories and unregistered marketing) may result in suspension of texting service. These obligations are part of the SmarterTel Terms of Service.
9. Changes & contact
We may update these terms from time to time; the effective date above will change when we do. Continued use of messaging after a change means you accept the updated terms.